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The digital revolution has brought massive changes in technology advancement. Organizations are now exploring innovative and often fundamental changes in their business processes to incorporate digital solutions.

This process, coined as digital transformation, is a change that companies should explore in order to remain competitive in the digital economy. But is it only about efficiency - saving time and money, or cool technology, or slick interfaces or staying ahead of the competition?

Research from Gartner, MIT SLOAN, Forbes suggest the pivotal challenge of any digital transformation – The X factor of the digital transformation is the Xperience, the Customer Xperience, the Employee Xperience, the Partner Xperience

CX: To make digital transformation successful, the customer should have superior connected experience. This would require new approaches to tracking customer pain points and trends, as well as agile pipelines for building products and services to address problems quickly.

EX:  Employees are in a unique position to recognize customer feedback patterns and relay them to other parts of the organization to drive change

PX: Organizations have channel partners that control a significant part of the actual experience with customers. So, channel partner experience has a direct impact on the customer experience as well.

Can Agile values and principles can be a lever for change, enabling our organizations to build the next generation of powerful digital experiences?

Can Agile help in bringing the transformation out from the IT department to our customers, employees and our partners to the customer experience ecosystem?

In this session Priya will

• Explore the goals and challenges of digital transformation
• Identify the X- factor of any digital transformation program
• How visualization can help us to expose the blind spots and create an experience which is hard to forget
• How visualization helps us to leverage agile values and principles to improve the X – factor of a digital transformation program, here I will refer to the digital transformation of a travel industry

Key takeaways:

• Identify the X – factor, customer experience ecosystem (CX, EX, PX) in a digital transformation through a use case
• Ability to enhance the X- factor- the EX, CX and PX applying Agile principles and values

You will receive 1 Technical PDU for attending this webinar.  If you are a member of the Ireland Chapter of the PMI, when you register and attend, we will auto register the PDU for you. PMI ID to be included with registration. 

An email invitation with Link to the Webinar Event will be sent to all registrants on April 15th.